SHIPPING POLICY

 FREE SHIPPING ON ORDERS 

• Domestic shipping for US stock items via USPS and UPS (Delivery time: 3-4 business days)
• Free international shipping via UPS. (Delivery times range from 3 to 7 business days)

Shipping Couriers:
We use UPS and USPS for U.S. domestic orders and use UPS and DHL for the international order.

Signature confirmation:
We do not offer signature confirmation.

Lost, Stolen or Damaged Packages:
If you received damaged products, please provide a photo of the product you have received for our identification purposes. We will send you a shipping label and schedule a pickup of the merchandise.
Once we receive your product, we will ship a replacement to you immediately (provided it is in stock). If the product is not readily in stock, we will refund your payment, and the credit will appear on your statement within 72 hours.

Incorrect products:
We are very sorry if a mistake was made in processing your order. Please email us immediately at hello@euromallusa.com with your order number and attach a photo of the item you did receive so that we may help identify the mistake. We will send you a return shipping label and schedule a courier for pickup. If we have the correct item in stock, we will ship it to you once the incorrect item is received. If the correct item is no longer available, we will credit your original form of payment. Please allow 72 hours for the credit to appear on your statement.

Return policy:
Unfortunately we do not accept returns. All of our products are perishable food items, and we must protect the integrity of our inventory for all of our customers.

Return instruction:
All returns must include a tracking number (USPS, UPS, FedEx). Please provide us with the tracking number for your return (Hello@euromallusa.com). Failure to do so may delay the processing of your return.

Exchanges:
At this time, we do not accept exchanges.

Cancellation policy:
If you need to cancel your order, you can cancel it without penalty before 12:00 pm Pacific Standard Time on the same day you placed your order. To make a cancellation request, please contact hello@euromallusa.com via email as soon as possible.

PAYMENT METHOD